The restaurant industry is a classic service business. Winning restaurants are all about hospitality and guest service. Therefore, the most valuable asset a restaurant “owns” is its employee talent base. Without proper store level training, neither the best real-estate, most attractive storefront nor the smartest ad campaign are worth as much to the enterprise as protecting and nurturing the talent base.
During these economic times training restaurant management and hourly staff may challenge the budget. Please keep this in mind; restaurant training may be the most critical variable between you and your competition. Training is the key determinant of success as restaurant operators plot their 2010 strategies to adapt to slumping sales and profits.