Restaurant Customer Service – don’t let it hurt your guest experience

I recently visited a popular local fast-casual chicken restaurant after needing a quick, hot dinner. However, I always call in my order first then pick it up to avoid any wait time since it does take a good fifteen to twenty minutes to receive my order. After all, I am a regular to this establishment and know the ropes by now.

Upon arriving at the restaurant, I let the two young men at the counter know my name and what I ordered. They gazed at me puzzled because they did not recognize my order. After a couple of minutes shuffling around order tickets, one worker pointed to the other that he did not put my order in the system. .. read more about restaurant guest service.


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