Have you noticed an increase in the price of shrimp? You are not the only one. The recent 15% jump in the price of shrimp is affecting every segment of the restaurant industry from fast casual to fine dining.
Retail giant, Wal-Mart Stores Inc. made a huge announcement earlier this week stating their plans to reformulate thousands of their food products to meet healthier standards.
Read more on wal-mart offering healthy food.
It doesn’t take a wizard to figure out that the economy’s swan dive has much to do with the cube steak’s resurgence. But even before kitchen budgets became tight, the cube steak had its fan base. Restaurant managers know that comfort food always holds popularity. Look for the restaurant business and hospitality industry to start finding menu space for new presentations of an old favorite. For more interesting menu insights, visit us at SynergyConsultants.com.
In this first of a series, let’s focus on daily activities. There is a pattern, a rhythm in your operations. When you detect changes in that tempo, start looking for unusual changes in your employee behaviors.
1. Are there secretive conversations among employees or phone conversations that stop abruptly when you approach?. Is there any one engaged in sending or receiving cryptic messages?
I pride myself in obtaining the very latest in up to date information on foodservice trends and innovations. Today there was an article about a London restaurant that came up with a revolutionary idea for these hard economic times.
Their approach was simple: Suggest prices, but let the customer pay what they want for the meal. This establishes trust in the customer, provides feedback on the quality of food and service, builds reputation and customer base…and the list goes on. According to the restaurant, very few people actually try to ‘take advantage’ of the eatery and claim a free meal.
What a great, new, cutting edge idea…except for the fact that it was already a hugely popular concept here in Southern California…over 75 years ago.
Yes, back during the REAL Great Depression of the 1930s, a fellow named Clifford Clinton started a diner called Cliftons in Los Angeles. He was a third generation foodservice man, having grown up in his father’s cafeteria in San Francisco. His grandfather began the family tradition at a train station in San Bernardino, California in 1888.
Let me mention one prominent factor here: The family were devout Christians who created their diners and then went off as missionaries for the Salvation Army in China. Their successful restaurants kept them in enough money to continue their charity work.
Knowing few people could afford to eat out in the depths of the Great Depression in 1931, he made a pledge to the public that they could pay whatever they wanted or could afford. He vowed that none would go away hungry. Suggested prices were on the menu, but people could pay little or even nothing if they were not completely satisfied with the quality of the food. In our jaded day one would think the conniving public would rob him blind. However, people are generally good and honest. And they appreciate someone whose heart is truly set for the good of all. For every 3,000 customers served, only about 12 would scofflaw and demand a free meal.
Customers became “guests” and none were ever turned away hungry, even though they had no money. During one 90-day period, 10,000 ate free before Clifford could open an emergency “Penny Cafeteria” a few blocks away to feed, for pennies, the two million “guests” who came during the next two years. They survived and thrived via creative means. But that is another story for another time.
Cliftons in downtown Los Angeles is still operating…and thriving massively — using all floors of the three story building for the crowds of people who come to eat there. After 113 years and four generations. You may scoff at the approach, but the success is undeniable! And no, very few are down and out types.
Innovative approaches and solutions are the hallmark of successful businesses. Synergy Restaurant Consultants provides those long term and creative ideas.
It should be no surprise even when considering the state of today’s economy, that 100 pennies still equal a dollar, but you might be surprised how overlooked this can be within the walls of restaurants. Everything from the oil you use in your fryers to the paper wrapped straws you hand out by the handfuls cost various quantities of pennies. Thoroughly reviewing your inventory and usage of these and all similar items could drastically benefit your Cost of Goods. This practice of Managing Pennies” can also spill into non product related areas of your operation.
One example of “Managing Pennies” in areas other than groceries, would be with your labor. Have you checked the employee break practices for your state? You may not be required to provide paid meal breaks or maybe you are; either way, it’s worth reviewing to insure that you are compliant with local laws. Continuing on the subject of labor, staggering employee clock in and out times is another underutilized option among operators. It’s likely that most restaurants “cut” employees early to curtail expenses, in fact I believe that practice has been in place since the first server ever carried a plate. But, how many of you stagger your schedule in the kitchen area? It may not in fact be necessary for all three of your lunch cooks to arrive at the same time, or for the stewards to be there two hours before lunch service. The solutions are as unique as the issues, but there are some proven solutions to these and many other problems.
The best suggestion is for you to tap your resources for solutions to these issues. Make it a contest for your staff to suggest ways to save pennies. I was involved with a project where this was encouraged, and over $8,300.00 was saved by a bartender who suggested the house salads served with every meal be made in advance rather than producing them to order. As a result, the bus person who’s job it was to make these salads, could now focus on the dining room better, and save a little labor in the mean time.